Sub-processors
These are the companies that process personal data on Omni's behalf, so Omni can run the waitlist, talk to you on WhatsApp and do what you ask. Each one gets only the data it needs for its part. Our Privacy Policy explains what we collect and how long we keep it.
Infrastructure and messaging
| Company | What it does for Omni | Personal data | Where |
|---|---|---|---|
| Meta Platforms (WhatsApp) | Delivers messages between you and Omni | WhatsApp number, messages, voice notes, images | Meta's global infrastructure |
| Kapso | Connects Omni to the WhatsApp Business Platform | WhatsApp number, messages, voice notes, images | Kapso's cloud |
| Vercel | Hosts this website and the Omni service | Everything Omni processes, while it is processed | Singapore and India |
| Neon | Omni's database | Waitlist, messages, trips, bookings, saved passengers | Singapore (AWS) |
| Infisical | Encrypted vault for saved railway logins | IRCTC username and password, if you save them | United States |
| Better Stack | Error and performance logs | Technical logs and error messages; never OTPs or saved logins | Better Stack's cloud |
AI models
Omni reaches every model through Vercel AI Gateway. These providers process your messages to understand them, transcribe voice notes and make decisions while a task runs. Omni never sends OTPs, card details or saved logins to a model.
| Company | What it does for Omni | Personal data | Where |
|---|---|---|---|
| Vercel (AI Gateway) | Routes requests to the model providers below | The text of each request | Vercel's global network |
| Anthropic | Conversation and task routing | Message text and context | United States |
| OpenAI | Voice transcription | Voice notes | United States |
| Voice transcription | Voice notes | United States | |
| TypeSafe AI | Structured decisions while a booking runs | Text read from booking pages | United States |
Doing what you ask
| Company | What it does for Omni | Personal data | Where |
|---|---|---|---|
| Browser Use | Runs the browser that fills booking pages for you | Passenger details, booking details, and your IRCTC login when a booking needs it | Browser Use's cloud |
| RailRadar | Train schedules, seats, fares and PNR status | Route, date and the PNRs you ask us to track | India |
Sellers are not sub-processors. When you approve a booking, the business that sells it to you, such as IRCTC, redBus or ConfirmTkt, receives the details it needs. They are independent companies and their own terms and privacy policies apply to that data.
Design partners named on our website do not receive your personal data unless you ask Omni to use them.
Changes to this list
We update this page before a new sub-processor starts processing personal data for Omni, and change the date at the top. For questions, message Omni on WhatsApp at +1 208-445-8892.