Privacy Policy
This policy explains what Omni collects when you join the waitlist or message Omni on WhatsApp, why we collect it, who we share it with, how long we keep it, and how you can delete it. We do not sell your data and we do not show you ads.
1. Who we are
Omni is a verified network that lets AI agents get things done with real businesses. In this policy, "Omni", "we" and "us" mean the Omni team that runs this website and the Omni WhatsApp number, +1 208-445-8892. "You" means the person using them.
For the personal data described here, Omni decides why and how it is processed. Under India's Digital Personal Data Protection Act, 2023, that makes Omni the data fiduciary.
2. What we collect
When you join the waitlist on this website
- Your consent: the exact text you agreed to and the time you agreed.
- A six-character join code that links your website visit to the WhatsApp message you send.
- The link or page that brought you here, and your browser type.
- A one-way hash of your IP address. We use it only to stop repeated sign-ups from one network. We cannot turn it back into your IP address.
The website does not ask for your phone number. We receive it from WhatsApp when you send the join message.
When you message Omni on WhatsApp
- Your WhatsApp number.
- The messages, taps and voice notes you send, and the replies Omni sends you.
- Your language preference and your alert settings.
When you ask Omni to do something for you
- Request details, such as the route, date, class and train for a ticket, or the PNR you ask us to track.
- Passenger details you choose to save, such as name, age, gender and berth preference.
- Booking records: quotes, the fare summary you approved, the ticket and its PNR, and the status of the booking.
- If you choose to save a railway (IRCTC) login, your username and password. They are kept in an encrypted secrets vault and used only on IRCTC's own website, when you ask for a booking.
3. What we never collect
Omni never collects or stores card numbers, CVV codes, UPI PINs or bank passwords. You pay the seller yourself, by scanning a UPI QR code in your own payment app, and Omni never pays on your behalf.
When a booking needs a one-time password (OTP), Omni passes it to the booking page once and does not keep it. OTPs are never saved to our records or sent to an AI model. Voice notes are not read at all while a booking is running, so a code cannot be spoken into one.
4. How we use it
- To run the waitlist and send you the WhatsApp messages you agreed to: your waitlist place, early access and product updates.
- To do what you ask: search, get quotes, ask for your approval, book with the seller, and track the job until it is done.
- To understand your messages and voice notes. We use AI models for this (see section 5).
- To keep Omni safe and working: rate limits, fraud and abuse checks, error logs and fixing failed bookings.
We rely on your consent for the waitlist and WhatsApp messages, and on your request for the tasks you ask Omni to do. You can withdraw consent at any time (see section 8).
5. Who we share it with
We share only what each party needs to do its part. The full list of service providers, with what each one handles and where, is on our sub-processors page.
| Who | Why |
|---|---|
| Businesses and sellers you ask us to use, for example IRCTC, redBus and ConfirmTkt | To get a quote, book and track what you approved. Their own terms and privacy policies apply to what they receive. |
| Meta (WhatsApp) and Kapso | To send and receive WhatsApp messages. |
| Vercel | Hosting for this website and Omni, and the AI Gateway that routes requests to AI models. |
| AI model providers, reached through Vercel AI Gateway: Anthropic, OpenAI, Google and TypeSafe AI | To understand your messages, transcribe voice notes and make decisions while a task runs. |
| Neon | Our database. |
| Infisical | The encrypted vault for saved railway logins. |
| Browser Use | The browser that fills booking pages for you. |
| RailRadar | Train schedules, seats, fares and PNR status. |
| Better Stack | Error and performance logs. |
We may also share data when the law requires it, or to protect people from fraud or harm. If Omni is reorganised, merged or sold, your data would move with the service under this policy.
6. Where it is stored
Omni runs on servers in Singapore and India. Some of the providers in section 5 process data in other countries, including the United States. Wherever your data goes, we apply the protections in this policy.
7. How long we keep it
| Data | Kept for |
|---|---|
| Chat messages and conversation summaries | 30 days |
| Trips you ask us to track | 30 days after the trip ends |
| Finished, cancelled or expired bookings | 30 days |
| Booking error records | 90 days |
| Saved passengers, saved railway login and your tickets | Until you delete them |
| Your waitlist place and the consent you gave | Until you leave the list or delete your data |
| Join codes | 1 day |
| IP address hashes used for rate limits | 1 hour |
If you reply STOP, we keep a short note that you opted out, so we do not message you again.
8. Your choices and rights
- Stop messages. Send stop to Omni on WhatsApp. Alerts stop and you leave the waitlist. Send resume alerts to turn alerts back on.
- Delete everything. Send delete to Omni on WhatsApp. We cancel anything running and erase your messages, trips, bookings, saved passengers, saved login, tickets and waitlist place.
- See or correct your data. Message Omni on WhatsApp and ask. We will tell you what we hold and fix what is wrong.
- Withdraw consent. You can withdraw it at any time. It does not affect what we did before you withdrew it.
- Complain. Tell us first so we can fix it. You can also complain to the Data Protection Board of India.
9. Security
Data travels over encrypted connections. Saved logins are kept in an encrypted vault and fill only on IRCTC's own website. Access to production data is limited to the people who run Omni. No system is perfectly secure, so if a breach affects your data, we will tell you and the authorities as the law requires.
10. Age
Omni is for adults aged 18 and over. We do not knowingly collect data from children. If you think a child has used Omni, message us and we will delete their data.
11. Changes
If we change this policy, we will update the date at the top. If a change affects how we use data you already gave us, we will tell you on WhatsApp before it applies.
12. Contact
Message Omni on WhatsApp at +1 208-445-8892 with any question or request about your data.